At Mziki Tours, your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website, book our services, or participate in our tours and related activities.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Register or create an account on our website
• Book a tour or request information
• Subscribe to our newsletter or marketing communications
• Contact us via email, phone, or online forms
• Participate in surveys, promotions, or events

This information may include your name, contact details, email address, passport or identification information, payment details, travel preferences, and any other information you choose to provide.

2. Use of Your Information

We use your information to:

• Process bookings and provide our travel services
• Communicate with you regarding your bookings or inquiries
• Send you updates, marketing, and promotional materials (you may opt out at any time)
• Improve our services, website, and customer experience
• Comply with legal obligations and protect our rights

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings. By using our website, you consent to our use of cookies in accordance with this policy.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information with:

• Service providers and partners who assist in delivering our services (e.g., hotels, airlines, payment processors)
• Government authorities or law enforcement when required by law
• Other parties with your consent or as necessary to fulfill our services

All third parties are required to respect the security and confidentiality of your data.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and review your personal information
• Request correction or deletion of your information
• Object to or restrict certain processing activities
• Withdraw consent at any time

To exercise your rights, please contact us using the details provided below.

7. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

8. International Data Transfers

As an international company, your information may be transferred to and processed in countries outside your own, including Kenya, Finland, and other jurisdictions where we operate. We ensure that such transfers comply with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details provided on our website. We are committed to addressing your inquiries promptly and transparently.

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.